Returns and Refunds
Return & Refund Policy
At Leheriya, we strive to provide the best possible experience for our customers by offering quality products, prompt responses to inquiries and complaints, and excellent customer service.
We value our customers' feedback and use it to continuously improve our offerings and processes.
As our valued customer you are requested to carefully review the product description, measurements and our Returns & Refund Policy before making a purchase.
Our Return Policy is very flexible and customer-friendly and we welcome replacement with the same item only on the following terms -
- A wrong product has been dispatched
- If the customer identifies a manufacturing defect on the received product.
- If the product is received in a damaged condition.
For any other reason not mentioned above, we DO NOT offer refunds or exchanges for any of our products or services. All sales on our website are final.
You can reach us at email@example.com to initiate replacements. The customer is requested to share the product pictures clearly showing the issue.
We do not process refunds in any case. We replace only with the same item in any of the above-mentioned cases.
Our return policy is applicable within 2 days from placing the order and applicable only for the following reasons: Damaged product & Manufacturing defect. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at firstname.lastname@example.org to initiate a return.
Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on email@example.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement process will get initiated.